Frequently Asked Questions
Everything you need to know about your next ride with Billy Bilsland Cycles.
How will my new bike be delivered?
All bikes purchased from Billy Bilsland Cycles undergo a professional PDI (Pre-Delivery Inspection) by our expert mechanics. We then securely pack the bike in a heavy-duty box with the handlebars turned and pedals removed for safe transit.
Do you offer international shipping?
Yes, we ship bikes, components, and accessories to various countries worldwide. Shipping costs and delivery times are calculated at checkout based on your location and the size of the order.
What is your return policy for cycling gear?
We offer a 30-day return policy for unused items in their original packaging. Please note that for hygiene reasons, we cannot accept returns on undergarments or used cycling bibs unless they are faulty.
Can I use a Cycle to Work scheme voucher online?
Absolutely. We support most major Cycle to Work providers, including Cyclescheme, Green Commute Initiative, and Bike2Work. Simply select the 'Cycle to Work' option at checkout or contact our team for assistance.
Do your bikes come with a warranty?
Every bike we sell is covered by the full manufacturer's warranty. Additionally, Billy Bilsland Cycles provides a complimentary first service for all bikes collected in-store within the first six weeks of ownership.
How do I know which bike size is right for me?
We provide detailed size guides on every product page. If you are between sizes or unsure, our expert team is available via phone or email to provide personalized sizing advice based on your measurements and riding style.